Soonthornwat T. Wykoff
I come from a hospitality background with hands-on experience in customer service and communication. I'm confident in delivering clear, thoughtful communication, whether through direct interaction, writing, or support across multiple platforms. I enjoy helping clients understand products and services, ensuring they receive helpful, friendly, and professional assistance throughout their customer journey.
I'm also experienced in optimizing revenue, using PMS and extranet systems to manage room allotments, pricing, and online availability with a strong focus on accuracy and performance tracking. I work well independently and collaboratively, and I take pride in supporting smooth daily operations across departments.
I enjoy reflecting through words, whether documenting workflows or developing new ideas. Writing helps me stay clear in my thinking and communicate with intention.
Michael D. Wykoff
With experience in high-tech, international development, and communications, I have a unique mix of skills and experience and I deliver operational excellence by engaging with partners, donors, and stakeholders. Resident in Thailand for 13 years, I have an invaluable knowledge of regional workplace cultures, and I’m passionate about leading cross-cultural teams to measurable success. I excel at visual thinking about people and the big picture, but have an innate love for detail and process, finding success throughout my career in finding new solutions to old problems and encouraging efficiencies in all types of systems.